All returns require a Return Authorization (RA) number to be issued prior to shipping any items back to Triboutique. To issue a Return Authorization, we require your order number, the item(s) you would like to return and the reason for the return using the form below:
All RA requests must be received within 30 calendar days of delivery, with the exception of items purchased between November 1st and December 10th of each year. To accommodate holiday shopping, RA requests for items purchased between November 1 and December 9 may be submitted until January 10th of the following year.
Click here for our contact information. The customer must ship the items they wish to return to address provided with the RA via a traceable method, at their own cost, within 10 business days of the RA being issued. Note that Paypal Canada members may be able to have their return shipping costs reimbursed through Paypal. For the customer’s protection, we recommend that the returned shipment be insured. Triboutique is not responsible for damaged or lost return shipments.
Returned items must be in their original packaging, unused and in re-sellable condition. For hygienic reasons, we request that all apparel be tried on for size with underwear on first, before the first use. All promotional free or discounted accessory must be returned in unused and re-sellable condition. Failure to return free/discounted accessories will result in the regular price of those accessory being deducted.
Wetsuits may not be worn in water and must have all tags and original packaging in order to be returned.
Items returned without original tags or without original packaging may be subject to a re-stocking fee.
Shipping charges are not refundable. If a shipping promotion was used for the original order, Triboutique shall deduct actual shipping charges before a credit is processed.
Triboutique may not be responsible for COD / Collect charges incurred at the time the return shipment is received from the carrier (Examples: Freight Collect, Duty for International returns etc.)
Once the returned merchandise is received, Triboutique will promptly replace any defective merchandise, exchange with items of the same value if the original product is no longer available, or issue a store credit or refund in the value of the returned items, minus shipping charges.
Warranty requests must be made in writing to Triboutique within one year after the date of purchase. Products sold on Triboutique.ca generally carry a limited warranty of one year, or the applicable manufacturers' warranty for the product purchased if it is less than one year. Customers are responsible for the return shipping costs of warranty items if the warranty request is made 30 days or more after the item was received.
Note that all Speedo items purchased on sale carry a limited warranty of 30 days.
Note that all Zoot products purchased after on or after August 1st, 2017 carry a limited warranty of 30 days. Issues arising after 30 days may be sent directly to Zoot Head Office.
We guarantee that nutritional items purchased on our website will have an expiration date at least 2 months out or more at the time it is shipped. Example: A product with an expiration date of 07/2019 will not be shipped after 31/05/2019.
Note: this return policy does not apply to products that are marked as final sale items, as well as nutritional products.
Final Sale & Nutritional items may not be returned or exchanged.