Currency & Delivery Scope
All orders are charged in Canadian Dollars. If your credit card is in any other currency, your credit card company may apply a conversion rate and additional fees that are outside of our control.
Note that we only ship to addresses in Canada.


Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of an order confirmation, Triboutique.ca reserves the right to accept or decline your order for any reason.


Credit Card Policy
All orders are reviewed by our credit department for accuracy and payment method validation. Triboutique.ca does not charge your credit card until the order is shipped. However, an authorization for the full amount of the transaction is processed at the time the order is placed. Should the order be cancelled for any reason, such authorization will expire and your credit card will not be charged. Orders over CAD $500 may require longer processing times while our fraud department takes the necessary steps required to validate the order. All orders may be subject to voice confirmation before they are processed. On your credit card statement, our transactions will be recorded under "TRIBOUTIQUE.CA".


Backordered items
If your ordered items are in-stock, we will ship them as soon as possible from our warehouse in Vancouver, BC. If some or all of your ordered items are out-of-stock, the entire order will not ship until we have received and processed the back ordered inventory in our warehouse.


Total Time For Delivery
The total time for delivery to Canadian destinations for in-stock items can range from 24 hours to 13 business days. This includes order processing, payment method validation, inventory handling and shipping transit time.


Shipping Carrier
Although we try to accommodate special requests, we reserve the right to choose any major shipping carrier to ship your order, including but not limited to Canada Post, USPS, Fedex, UPS, Purolator, Canpar, etc. Our choice of service will always be equivalent service or higher (Example: Ground, Air, Next Day ...).


Shipping And Handling Rates
We use Canada Post Expedited ground service for most of our shipments. Calculation of shipping charges occurs before your order is submitted and charged to your payment method as part of the total order amount. "Canada Post Expedited" transit times from our facility in Vancouver BC are as follows:

	Urban areas	Remote areas
Newfoundland & Labrador	8-10 days	up to 13 days
Nova Scotia	7-8 days	up to 13 days
Prince Edward Island	7-8 days
New Brunswick	7-8 days
Quebec	5-7 days	up to 13 days
Ontario	4-6 days	up to 13 days
Manitoba	3-4 days	up to 6 days
Saskatchewan	3-4 days	up to 6 days
Alberta	2-3 days	up to 13 days
British Columbia	1-2 days	up to 6 days
Nunavut	10 days	up to 13 days
Northwest Terrritories	5-6 days	up to 13 days
Yukon	5-6 days	up to 13 days

Rush Orders
We are able to accommodate specific requests for some of our in-stock inventory (excludes aerosols and other dangerous goods) on a air shipment basis. Please contact us for a quote.

 

Oversized Shipping Items
If your order qualifies for Free Shipping, an oversized shipping charge may still apply for select items, that are unusually heavy or bulky.

Delivery Procedure
We require the signature of the person to whom the order is shipped. They may designate another person to pick up their order on their behalf, as per the carrier's standard procedures. In which case, it will be considered that the original recipient has taken delivery. Our intention is that your order is received in perfect condition. In the unlikely event that your order arrives damaged or any items are missing, you may either take delivery or refuse the shipment. In the case that some items are missing or damaged, you are required to contact us in writing, via email, with a detailed description of the damage. Failure to do so within 24 hours of delivery will result in the items considered having been accepted as is. Click here for our contact information.

Parcels returned to sender 
If the transport carrier cannot deliver parcels to the shipping address, if the address provided is incorrect or if the parcel is not picked up by the customer in a timely fashion at the carrier's office, any return shipping charges are to be paid by the customer.